Cosmos: Solar System Space Sim Support
For questions, bugs or purchase problems, email kj920503@gmail.com. Please include your device model, OS version, app version (shown under Settings › Credits & Licenses) and what happened, so we can help faster.
FAQ
- What is free?
- The full auto space tour and free flight inside Earth orbit are free. One purchase ("Unlock the Whole Universe") opens every place and every activity, including flight beyond Earth orbit, other stations, landing and walking, jobs and activities, plus all future content. It is not a subscription, and there are no ads.
- How do I restore my purchase?
- If you changed devices or reinstalled the App, open Settings in the App and tap Restore purchase. Make sure you are signed in with the Apple ID or Google account you used to buy.
- How do I get a refund?
- Purchases are handled by the App Store and Google Play. For the App Store, use Apple's "Report a Problem" (reportaproblem.apple.com). For Google Play, request a refund from your order history in the Play Store.
- Does it work offline?
- Yes. Once installed, you can fly without an internet connection.
- Which languages?
- English and Korean.
- Where is my progress stored?
- Flight records, stamps, settings and photos are stored only on your device and are deleted with the App. See the Privacy Policy for details.
- The game stutters or runs slowly.
- Try lowering the graphics quality in Settings. If that does not help, email us with your device model.
Operator
EasyTicket (representative: Kwangjo Kim) · Business registration no. 721-26-01969 · Republic of Korea · kj920503@gmail.com